Frequently Asked Questions

A lot goes into making an exceptional suitcase. Our luggage, accessories, bags, and apparel are designed at our studio in Vancouver, Canada. We work closely with our factory partners to create high-quality, sustainable products.

We use a virtually unbreakable aerospace-grade polycarbonate hard shell for our suitcases and to ensure they survive the toughest travel conditions, we put them through a battery of 40 tests. In addition, our manufacturing partners are always looking for environmental efficiencies, like collecting parts and plastics that can be reused or recycled for other industries. Components like the gaskets along the suitcase and spine are made from a special material called TPE, which is eco-friendly and compostable. The majority of brands in the market today opt for the cheaper PVC material, which is highly toxic and non-recyclable. Our high-performance wheels are designed and manufactured in-house to meet our exacting standards. For assembly, we only partner with factories that share our standards and values – on quality and materials, as well as clean, safe work environments. We maintain an SA8000 Certification which is based on internationally-recognized standards of decent work, including the Universal Declaration of Human Rights, ILO conventions, and national laws. We visit and collaborate with our partners frequently to find ways we can keep making our products better and more sustainable.

All of our products are vegan. Details that look and feel like leather are actually ultra-microfibre vegan leather – the result of a technologically advanced technique that combines ultra-fine microfibre bundles with high-grade polyurethane resin to closely mimic the microscopic structure of leather.

Yes! Our Carry-On and Carry-On Plus nest inside both the Check-In Medium and Large, and our Check-In Medium nests inside the Check-In Large.

Meanwhile, our Hybrid Carry-On nests inside the Hybrid Check-In Medium and the Hybrid Carry-On Plus nests inside the Hybrid Check-In Large.

We’ve designed lightweight suitcases without compromising integrity or durability. Our luggage has a qualitative difference you can feel – from the handles to the wheels and everything in between – all while staying competitively light.

• The Carry-On has a weight of 7.01 lb.
• The Carry-On Plus has a weight of 7.38 lb.
• The Check-In Medium has a weight of 9.59 lb.
• The Check-In Large has a weight of 10.58 lb.

Both Carry-On and Carry-On Plus fit most airline guidelines globally.

To clean the polycarbonate shell and interior lining, use a soft, damp cloth with warm water and mild dish soap.

For stubborn scuff marks on the shell that water and soap can’t easily remove, use the included eco-friendly eraser sponge.

Frequent flyer? If you want an extra layer of protection for your luggage, we recommend our durable, water-resistant luggage cover, which provides head-to-toe coverage from dirt, scuffs, and scratches for your suitcase.

As you travel and explore, your luggage will inevitably take some wear and tear. We think that the character of your luggage grows with time and use, but we also recommend regular care for your items so they remain your trusted companions for a lifetime of travel.

Our suitcase shells are constructed with a virtually unbreakable aerospace-grade polycarbonate. Like all types of polycarbonate, Voyager Vaults luggage isn’t immune to scuffs and scratches, especially in transit – airports and airlines are hard on suitcases!

• When your luggage isn’t in use, we recommend keeping in the linen dust bag provided to prevent your suitcase from accumulating dirt and dust.
• When your suitcase is in use, you can give it an extra layer of protection with our luggage cover.
• We recommend our packing cubes to help you pack efficiently and prevent an overstuffed suitcase.
• The antimicrobial garment and shoe bags included with your luggage can be laundered regularly.
• You can disinfect your luggage by wiping down the handles, wheels, and shell with disinfectant wipes.

We offer free shipping to the contiguous United States and Canada. We are able to ship anywhere in the world. If you live outside of North America, shipping costs will be automatically calculated at checkout.

Standard shipping is free in the contiguous United States and in Canada. If you live on the island territories or Northern Canada your shipping charges will be calculated at checkout.

If you live elsewhere in the world, your shipping charges will also be calculated at checkout.

Expedited and express shipping costs will be calculated at checkout.

If you live in the United States or Canada, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws. These will be calculated at checkout.

If you reside internationally, you may be charged additional duties and taxes. These are incurred at the customer’s expense.

We offer free standard shipping, and expedited shipping. Please remember that your order will take time to process before it ships. Even if you select expedited or express shipping, your order will take a few days to be processed through our system:

Free Standard shipping:

• Delivery time: 4-6 business days

Expedited shipping:

• Delivery time: 3 business days

Express shipping:

• Delivery time: 1-2 business days

If you ordered an item that has an estimated shipping date set in the future, you have pre-ordered that item. It will ship within 7-9 business days of the date indicated on the website at the time of purchase. You will receive order confirmation and shipping notification emails, as well as email updates should any other circumstances arise.

We will email you at every step of the process, from purchase to post-delivery. You will receive an email confirmation of your order, a notification when your order is being prepared for shipping, a notification with tracking information when your order ships, and a check-in email after your purchase has been delivered to ensure you are happy with your Voyager Vaults pieces. If you have any questions in the meantime, please feel free to contact us.

With more goods being purchased directly by consumers than ever before, sometimes bad things happen to good packages. Unfortunately, couriers often waive responsibility for these mishaps, or have convoluted and inconvenient methods for retrieval or replacement.

We created the Package Protection Shipping Insurance to offer you the ability to add peace of mind to your shopping cart. If you choose to purchase the Shipping Insurance, then should the worst happen and your package be lost, damaged, or stolen in transit, we’ll replace your order immediately, no questions asked. This saves you the time and energy of opening up a case with third-party couriers.

We’ve quality-tested our luggage and we’re confident that your luggage will stand up to the toughest travel conditions (but if it doesn’t, we have a warranty for that). While we’re convinced that you’ll love your Voyager Vaults luggage from day one, we know that when it comes to look and feel, the hands-on approach is hard to beat. That’s where you come in! Our 100-day trial gives you time to ensure that your new suitcase is the right travel companion for you. We think the best way to do this is to pack it with a similar weight to what you’ll be travelling with and testing the luggage in an indoor environment. Size isn’t right? A little too heavy? Colour isn’t exactly you? No problem! Just initiate a return within 100 days of receiving your luggage.

Please note that our 100-day trial will be voided if your suitcase has been used in transit. Pack it up and roll it around your house to get a feel for it, but unfortunately, we cannot accept returns on suitcases that are in unsaleable condition.

The return shipping cost of $20 will be deducted from your total refund, processed when your return arrives at our distribution center.

For bags, apparel, and accessories, you may initiate a return within 30 days of the delivery of your item. Items eligible for return must be in brand new, unused condition, with all original packaging intact. The return shipping cost of $20 will be deducted from your total refund.

If you wish to exchange an item, you will need to initiate a return for your original purchase, and make a separate purchase for the item you wish to receive instead. If you have any questions, please contact us for assistance.

All Voyager Vaults luggage purchased directly from us is backed by a lifetime warranty extended to the original owner of the item. Voyager Vaults products purchased through authorized third-party retailers are also backed by our lifetime warranty.

The warranty covers:

• Cracks or breaks in the shell
• Wheels, handles, or telescoping handles that break off or are no longer usable
• Broken zippers

The warranty does not cover:

• Cosmetic Damage: scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear (including inner fabric), technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use of luggage by any party and which do not impair the functionality of the product as luggage
• Replacement of any non-defective parts in the luggage
• Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use

In the event of a warranty claim:

If a part of your luggage is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you replacement luggage if defective components cannot be repaired or replaced. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement luggage will be of equal or greater retail value to your original purchase. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.

All Metro Collection items are backed by a 2-year warranty. The warranty only extends to the original owner of the item and is not transferable. This warranty extends to defective materials or components, but not to accidental damage or normal wear and tear.

Our packing cubes are backed by a 2-year warranty. The warranty covers the repair or replacement of defective materials and components. It does not cover accidental damage or wear and tear.

The Kiyo UVC Water Bottle is backed by a 2-year warranty. The warranty covers the repair or replacement of defective materials and components. It does not cover accidental damage or normal wear and tear.